In general, unless otherwise stated, VCOM will cease email support and phone support (if originally available) 6 months after the release of a major new version of the product.

Anti-Virus Updates

For products requiring Anti-Virus updates, specifically, VCOM SystemSuite and VCOM Fix-It Utilities, automatic updates may be discontinued through the EasyUpdate process when email support ends. If you are having problems using EasyUpdate to acquire your AV pattern files, please check the specific product's support page to find out if that feature has been discontinued. If it has not been discontinued, then there may be an issue with EasyUpdate itself, and you should consult the FAQs. Keep in mind that while new pattern update files are made available, only by purchasing a current version will you have access to the current Anti-Virus engine and the extra protection it provides.

Once Anti-Virus pattern file updates are discontinued through EasyUpdate, you may still be able to manually update your pattern files by going to the VCOM Anti-Virus Center and manually downloading and executing the downloaded file. This will update your Anti-Virus pattern file.

Please be advised, that VCOM reserves the right to cease providing these automatic and manual updates at any time after main support is discontinued.